Essential Tips for Staying Safe on City Rail
Cityrail provides a vital service connecting communities across our city. While most journeys are uneventful, it's important to be aware of potential safety risks and take proactive steps to protect yourself and others. This guide provides essential tips for a safer and more secure travel experience.
1. Platform Safety and Awareness
The platform can be a hazardous environment if you're not paying attention. Many incidents occur due to slips, trips, and falls, often caused by distractions or rushing.
Mind the Gap
This is more than just a saying; it's a crucial safety reminder. The gap between the train and the platform can vary, and a misstep can lead to serious injury. Always:
Watch your step: Pay close attention to the gap as you board and alight the train.
Use handrails: When available, use the handrails for added stability.
Assist others: Offer assistance to elderly passengers, people with disabilities, or those carrying heavy luggage.
Staying Behind the Yellow Line
The yellow line indicates a safe distance from the platform edge. Standing behind it:
Reduces the risk of falling: Especially important if you're feeling unwell or the platform is crowded.
Prevents accidental contact: With a moving train.
Allows for safe passenger flow: Enabling others to board and alight efficiently.
Avoiding Distractions
Distractions can significantly increase your risk of an accident. Common distractions include:
Mobile phones: Avoid texting, talking, or browsing the internet while walking on the platform.
Headphones: Keep the volume at a reasonable level so you can hear announcements and approaching trains. Consider removing one earbud entirely.
Rushing: Allow ample time for your journey to avoid rushing, which can lead to carelessness.
Platform Etiquette
Good platform etiquette contributes to a safer environment for everyone:
Stand clear of the doors: Allow passengers to alight before attempting to board.
Don't block walkways: Keep pathways clear for other passengers.
Be mindful of your belongings: Ensure your bags don't obstruct others.
2. Personal Security and Avoiding Theft
Unfortunately, petty crime can occur on public transport. Being aware of your surroundings and taking preventative measures can significantly reduce your risk of becoming a victim.
Be Aware of Your Surroundings
This is the single most important thing you can do to protect yourself. Pay attention to the people around you and trust your instincts. If something feels wrong, it probably is.
Scan the carriage: When boarding, quickly assess the other passengers.
Avoid isolated areas: Opt for well-lit carriages with more people.
Maintain eye contact: With people who seem suspicious (without being confrontational).
Protecting Your Belongings
Thieves often target unattended or easily accessible items. To protect your belongings:
Keep valuables out of sight: Store your phone, wallet, and jewellery in a secure pocket or bag.
Keep bags close: Wear backpacks on your front or keep bags within your line of sight.
Don't leave belongings unattended: Even for a moment. A quick trip to the bathroom is all it takes for a thief to strike.
Use a bag with secure closures: Opt for zippers or clasps that are difficult to open discreetly.
Avoiding Scams
Be wary of strangers approaching you with unsolicited offers or requests. Common scams include:
Fake charity appeals: Always verify the legitimacy of any charity before donating.
Requests for money: Be cautious of sob stories and avoid lending money to strangers.
Distraction techniques: Thieves may work in pairs, with one distracting you while the other steals your belongings. Learn more about Cityrail and our commitment to passenger safety.
Travelling at Night
Travelling at night can present additional safety concerns. Consider these tips:
Travel with a friend: If possible, travel with a companion.
Sit near the driver or guard: These areas are generally safer and more visible.
Plan your route: Know exactly where you're going and how to get there.
Have your phone charged: In case of an emergency.
3. Emergency Procedures and Contact Information
Knowing what to do in an emergency can make a significant difference. Familiarise yourself with the emergency procedures on Cityrail trains and at stations.
Emergency Communication Devices
Most Cityrail trains and stations are equipped with emergency communication devices. These may include:
Emergency intercoms: Located on trains and platforms, these allow you to speak directly to a train guard or station staff.
Emergency buttons: These activate an alarm and alert staff to a problem.
Using the Emergency Intercom
When using an emergency intercom:
Speak clearly and calmly: Provide your location (train number, carriage number, or station name) and a brief description of the emergency.
Follow instructions: Listen carefully to the instructions provided by the staff member.
Don't use for non-emergencies: Misuse of the emergency intercom can delay assistance to those who genuinely need it.
Emergency Exits
Familiarise yourself with the location of emergency exits on the train. These are typically marked with clear signage and may include:
Doors: Which can be manually opened in an emergency.
Windows: Which can be broken or pushed out.
Contacting Emergency Services
In a life-threatening emergency, call emergency services immediately by dialling 000. Provide the following information:
Your location: Be as specific as possible (train number, carriage number, station name, nearby landmarks).
The nature of the emergency: Describe the situation clearly and concisely.
Your name and contact information: So that emergency services can contact you if needed.
Cityrail Contact Information
For non-emergency inquiries or to report issues, you can contact Cityrail through our services or visit the frequently asked questions page:
Website: cityrail.com.au
Phone: 131 500
4. Reporting Suspicious Activity
If you see something, say something. Reporting suspicious activity can help prevent crime and keep our community safe. Suspicious activity may include:
Unattended bags or packages: Especially if they are in unusual locations.
People acting suspiciously: Such as loitering, observing security measures, or appearing nervous.
Threatening behaviour: Including verbal abuse, intimidation, or physical aggression.
When reporting suspicious activity:
Note the details: Pay attention to the person's appearance, behaviour, and any objects they are carrying.
Report to Cityrail staff: If possible, report the activity to a train guard, station staff, or police officer.
Call the Police Assistance Line: On 131 444 for non-urgent matters.
Call 000: In an emergency.
5. Staying Informed About Service Disruptions
Service disruptions can occur due to various reasons, including trackwork, weather events, or incidents. Staying informed about these disruptions can help you plan your journey and avoid unnecessary delays.
Checking for Service Updates
Cityrail website: The Cityrail website provides real-time updates on service disruptions.
Mobile app: Download the Cityrail mobile app for convenient access to service information.
Social media: Follow Cityrail on social media for the latest updates.
Announcements: Listen to announcements at stations and on trains.
Alternative Transportation Options
If your train service is disrupted, consider alternative transportation options:
Buses: Replacement buses may be provided during trackwork or major disruptions.
Other train lines: Check if other train lines can connect you to your destination.
Taxis or ride-sharing services: These may be a convenient option, especially during peak hours.
By following these essential tips, you can significantly enhance your safety and security while travelling on Cityrail. Remember to be aware of your surroundings, protect your belongings, and report any suspicious activity. Safe travels!